Refund, Return & Cancellation Policy

Because downloadable software and license credentials cannot practically be returned, a completed download, delivered source file or activated license is normally non-returnable. You may request a refund within 7 calendar days if the product was not delivered, a duplicate payment was captured, or a reproducible material defect prevents the product from performing substantially as described and support cannot resolve it.

Change of mind, lack of required third-party software, unauthorized redistribution, installation mistakes, compatibility not stated in the product description, or breach of license terms do not normally qualify.

You may request cancellation at any time. Cancellation stops future renewal where recurring billing is enabled; service already paid for remains available until the end of the current term unless suspended for breach. A refund request made within 7 calendar days may be approved for duplicate billing, failure to activate the purchased service, or a verified material service defect we cannot remedy. Usage beyond ordinary evaluation may reduce or remove eligibility where permitted by law.

Cancel a trial before its stated expiry to avoid any separately authorized paid continuation. Trial access ends at expiry. A trial with no captured payment has no refundable amount.

Email customer support from the account email and include the order ID, product or plan, reason, relevant evidence and the preferred contact details. You can also use the customer dashboard. Do not send card numbers, passwords or OTPs. We will acknowledge and assess the request against order, delivery, download, activation and payment records.

Approved refunds are returned to the original payment method; cash, alternate-account or third-party refunds are not offered. We initiate an approved refund within 7–10 business days. Your bank or gateway may require an additional 5–10 business days to post it. Taxes are adjusted where required. Gateway or currency conversion differences outside our control may affect the final credited amount.

There is no physical return for digital products. Unpaid or abandoned orders may be cancelled. A successfully captured transaction is preserved in financial records and follows the refund workflow. Contact support before filing a chargeback so we can investigate delivery or billing promptly.

This policy does not limit consumer rights that cannot be waived under applicable law. If local law provides a longer period or additional remedy, that protection applies.