Refund, Return and Cancellation Policy

This policy applies to eligible purchases made from Trolly Ecommerce Pvt. Ltd. through kharedi.in. It explains cancellation, refund and failed-payment handling for hosted ecommerce plans, trials and digital products. It forms part of our Terms and Conditions.

The product or plan description shown at checkout may contain additional conditions. Where a mandatory consumer law grants a right that cannot be waived, that law prevails.

You may request cancellation of an eligible hosted ecommerce plan at any time. Cancellation prevents future renewal where recurring billing has been enabled. Unless an approved refund applies, access ordinarily continues until the end of the already-paid term.

• Cancellation is effective only after it is recorded in the dashboard or confirmed by our support team.
• Deleting a store, domain, payment method or user account does not by itself cancel a paid plan.
• Charges already incurred before cancellation remain payable.
• If recurring payment has already been submitted to the gateway, contact support promptly; we cannot guarantee interception after processing begins.
• Data export and backup should be completed before service access ends.

A hosted-plan refund may be considered when a duplicate payment was captured, paid service was not activated, or a reproducible material defect prevents the service from operating substantially as described and support cannot resolve it. Usage, consumed resources and the circumstances of the request may be considered where permitted by law.

Use either of the following official methods:

If no cancellation control appears in the dashboard, submit a support ticket. Do not send passwords, OTPs, card numbers, UPI PINs or banking credentials.

Cancellation and refund approval are separate decisions. A cancellation does not automatically create a refund. Once we approve an eligible refund, we will initiate it within seven calendar days from the date cancellation and refund approval is confirmed.

• The refund is sent only to the original payment method used for the transaction.
• We do not refund to a different card, UPI ID, bank account, wallet, person or cash channel.
• The refundable amount may be adjusted for a partial refund, used service, non-refundable item or tax treatment where permitted and clearly communicated.
• We record the refund reference and status against the original order.
• You will receive confirmation through the dashboard, registered email or support ticket when processing is completed.

After we initiate a refund, Razorpay, Paytm, your issuing bank, UPI provider or card network controls when the credit appears. Their settlement time is additional to our seven-day initiation period and may vary by payment method.

Payments may be processed through Razorpay or Paytm Payment Gateway. Approved refunds are submitted against the original gateway transaction and remain subject to gateway, bank, UPI and card-network processing rules.

• Keep the Webmins order number and gateway transaction or payment reference.
• A refund status shown as initiated or processed does not always mean the bank has posted the credit immediately.
• Gateway convenience charges, bank charges or currency-conversion differences controlled by third parties may not be recoverable unless required by law.
• Refunds cannot be initiated for more than the amount successfully received for the order.
• If the original payment method has been closed, contact the issuing institution and our support team; an alternate payout is not automatically available.

A failed, cancelled, timed-out or abandoned payment does not create a paid order. If your bank reports a debit but Webmins shows the order as unpaid, wait for the gateway and bank to reconcile the transaction before attempting repeated payment.

Failed debits are commonly reversed automatically by the gateway or bank. If two successful payments were captured for the same intended order, we will verify the records and initiate an eligible duplicate-payment refund to the original source.

A free trial with no captured payment has no refundable amount. Cancel or discontinue a trial before expiry if you do not want to continue. A paid conversion or recurring charge occurs only where the checkout flow has disclosed it and valid authorization was provided.

In addition to the Self Hosted Ecommerce Product Download rule, a refund is normally unavailable for:

• a delivered digital product, source package or license credential;
• a successfully activated license or consumed download entitlement;
• change of mind after digital delivery;
• failure to meet disclosed hosting, software or technical requirements;
• installation, customization or third-party integration work outside the purchased scope;
• expired support or update periods;
• accounts suspended for fraud, abuse, unlawful activity or material breach;
• promotional, trial or complimentary access for which no payment was captured.

We may still correct non-delivery, duplicate capture, an incorrect amount, or another verified payment-processing error.

Contact support before filing a payment dispute so we can investigate delivery, cancellation, duplicate charges or unauthorized activity. This does not restrict a genuine right to report an unauthorized or incorrectly processed transaction.

Submitting false information, retaining downloaded source code after reversing payment, or using a chargeback to avoid the published refund conditions may result in suspension or revocation of licenses, downloads, updates and account access, without limiting lawful remedies.

Submit a cancellation or refund request from the purchasing account. Include:

• Webmins order number and registered email;
• product or hosted plan name;
• payment amount, date and gateway;
• Razorpay or Paytm transaction reference, where applicable;
• reason for cancellation or refund;
• relevant screenshots or error details, with sensitive payment data removed.

Requests are reviewed against payment, delivery, download, activation, usage and support records. We may request reasonable additional information to prevent fraud or identify the transaction.

Support email: support@webmins.com