Data Deletion and Account Closure

Request account closure or eligible export

Contact support@webmins.com or use the signed-in privacy request control to request review of account closure, personal-data deletion or eligible export. The request is queued for verification and processing; submitting it is not an assertion that every record has been erased. Approved procedure: Use /dashboard/privacy/ while signed in to request export, deletion or account closure, or email support@webmins.com from the registered address with the request type. Support verifies ownership proportionately, reviews subscription cancellation, supplies eligible data by a secure method, and manually processes the requested action and retention exceptions. Do not send passwords, API keys or identity documents unless a necessary secure verification method is agreed. A queued request or Completed status is not itself a technical erasure operation. Save needed exports before closure; cancel recurring billing separately and request assistance if account access is unavailable. India and US requests are handled under applicable rights and deadlines; receive an explanation of any lawful refusal, exception or extension and use the grievance channel to challenge the result..

Projects and connected AI providers

Use available project controls to remove saved projects you no longer need. Review separately stored messages, generated files and job records rather than assuming a single project deletion erases every related record. Removing a connected API provider deletes the local saved key and preference; revoke the API key directly with the issuing provider if needed.

ChatGPT disconnect and OAuth access

The ChatGPT disconnect control removes the local hashed identity link and pending link transactions. Returned OAuth tokens are discarded in this integration. Local disconnect does not sign you out of ChatGPT, revoke other OpenAI sessions or delete provider-side records. Manage remaining provider authorisation in the provider’s own account controls.

Retention exceptions and practical effects

Active account and project data is retained to provide the requested service. On verified closure/deletion, the operational target is removal or anonymisation of eligible account data, projects, stored prompts/job context and saved integration credentials within 30 days; this is a manual workflow, not automatic deletion on submission. Operational logs and backup copies are assessed during that review and should expire or be removed within the same 30-day target where technically and legally possible; any longer retention and reason must be communicated. Isolated backups are not used for ordinary service and approved deletion must be reapplied if restored. Invoices, tax/payment records, consent evidence, fraud/dispute evidence and legal holds may be retained for the applicable legal period, restricted to that purpose. No blanket 30-day erasure claim applies to these exceptions or independently held provider records.. Invoices, payment disputes, fraud prevention, legal holds and statutory recordkeeping may require proportionate retention. Account closure and subscription cancellation are different processes; review active billing before requesting closure and preserve eligible project exports.

Verification and updates

Trolly Ecommerce Pvt. Ltd. may need identity verification before releasing an export or processing deletion to prevent unauthorised access. Request status is available from the signed-in privacy control where used. Direct unresolved concerns through Grievance officer: Chandan Patil, Trolly Ecommerce Pvt. Ltd., Avantinagar, Tisk Usgao, Ponda, Goa, India. Email support@webmins.com with subject Grievance and your account/order reference, prior support reference and requested resolution. Indian consumer complaints are to be acknowledged within 48 hours and redressed within one month as required by applicable e-commerce rules. Privacy requests follow applicable statutory timelines. The same channel accepts US customer escalations; mandatory local remedies remain available.. No unimplemented self-service complete erasure or fixed processing deadline is promised.

Related policies

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Customers in India and the United States

WebMins serves customers in India and the United States from its Indian operating company. The published business address and support channel apply to both regions; no separate US office is represented. Applicable mandatory consumer and privacy rights remain available regardless of the currency or governing-law clause. Features, gateway availability and tax treatment depend on the actual offering and checkout.

India and US privacy requests

Depending on applicable law and eligibility, you may request information/access, correction, deletion, an eligible copy of your data, withdrawal of consent and grievance review. Indian rights and procedures apply as the relevant provisions of the Digital Personal Data Protection framework take effect; this notice does not represent every provision as already in force. US state rights, including California rights where that law applies to this business and request, may additionally cover portability, opt-out of sale/sharing or targeted advertising, restriction of certain sensitive-data uses, authorised agents, appeals and non-discrimination. Submit requests to support@webmins.com or the signed-in privacy controls. Cookie Settings stops optional first-party analytics/marketing; it is not represented as a universal automated state-law opt-out or Global Privacy Control implementation. We assess other applicable opt-out signals and requests through support. Nothing here certifies that a particular state-law business threshold is met.