Subscription and Billing Policy

Plans, pricing and intervals

WebMins paid offerings are configured in the live product and plan catalogue. The selected plan, supported currency, duration, discounts, tax and total appear in checkout. Hosted subscriptions can use configured durations; Stripe recurring intervals can be 1, 3, 6 or 12 months where configured. Do not assume every catalogue duration or currency is enabled for every gateway.

Recurring billing and renewal

Stripe subscription checkout can authorise recurring billing using the accepted server-calculated order amount and interval. Renewal dates and status are recorded after trusted provider processing. Other payment methods may purchase a fixed term without automatic renewal. The actual renewal and cancellation rules are The selected product/plan, currency, interval, applicable tax and total shown before payment govern the purchase; INR and USD are supported currencies where enabled for the chosen product/gateway. India GST and US sales tax depend on the merchant's applicable obligations and checkout calculation, not currency alone; no universal rate is promised. Automatic recurring billing applies only when explicitly disclosed and authorised, including configured Stripe subscriptions; other purchases may be fixed term. Cancel available recurring subscriptions through the dashboard before renewal or contact support@webmins.com for assistance; period-end cancellation preserves the recorded paid term and stops the next renewal. No separate cancellation fee is charged. Trials apply only where shown with their duration and conversion terms. Plan changes require a displayed/accepted price and effective date; no automatic proration or credit is promised. Failed payment can interrupt access; reactivation requires verified payment. Material price/renewal changes require notice and any consent required by applicable law. Refund eligibility follows the Refund Policy.. Confirm the specific arrangement before paying.

Trials and changes

Free trials are available only where explicitly enabled for the selected plan. Trial duration and eligibility must be shown before activation. Upgrade, downgrade, credit and proration rules depend on the approved billing configuration; do not assume changes are immediate or free. Contact support for changes not exposed in the dashboard.

Cancellation, expiration and failed payment

Where available, period-end cancellation stops Stripe renewal while preserving the recorded paid term. A failed renewal does not extend access; a later verified successful payment can update the subscription. Expiration or terminal cancellation can suspend the associated hosted store unless another active entitlement covers it. Back up eligible work before access ends.

Invoices, taxes and refunds

Order and invoice records capture totals, currency and applicable configured taxes. Review billing details before purchase. Refund rules are Subscriptions: request a refund within 7 calendar days of the initial charge if the service does not meet your needs; identify the subscription and reason. Accidental renewals reported within 7 calendar days are eligible where no material paid usage occurred after renewal. Kits and downloads: unused, undownloaded purchases may be cancelled within 7 calendar days; after access/download, a change of mind alone does not create a refund entitlement. Duplicate settled payments, missing paid entitlement, materially defective or misdescribed products and service failures are investigated for correction, replacement or an appropriate full/partial refund. These conditions never restrict a refund or remedy required by Indian or applicable US consumer law or the payment-provider dispute process. Cancellation stops future renewal separately from refunding an existing charge.; processing is Following approval, WebMins will initiate the refund to the original payment method within 7 calendar days, or sooner where law requires. Bank/provider posting time is additional and outside WebMins control; support will supply the available refund reference. No separate WebMins refund administration fee is charged. For merchant error, duplicate charges or legally required full refunds, non-returned gateway fees are not deducted from the amount owed to the customer. Foreign-exchange differences depend on the issuing bank/provider. No refund completion is promised merely because a request is submitted.. This policy does not invent tax registration details or guarantee a particular tax treatment for every purchaser.

Billing support

Trolly Ecommerce Pvt. Ltd. supplies the service. Contact support@webmins.com with the order or subscription reference for duplicate payments, invoice correction, renewal or cancellation issues. Never send payment credentials. Grievance procedure: Grievance officer: Chandan Patil, Trolly Ecommerce Pvt. Ltd., Avantinagar, Tisk Usgao, Ponda, Goa, India. Email support@webmins.com with subject Grievance and your account/order reference, prior support reference and requested resolution. Indian consumer complaints are to be acknowledged within 48 hours and redressed within one month as required by applicable e-commerce rules. Privacy requests follow applicable statutory timelines. The same channel accepts US customer escalations; mandatory local remedies remain available..

Related policies

Terms · Privacy · Refunds · Digital delivery · AI usage · Contact

Customers in India and the United States

WebMins serves customers in India and the United States from its Indian operating company. The published business address and support channel apply to both regions; no separate US office is represented. Applicable mandatory consumer and privacy rights remain available regardless of the currency or governing-law clause. Features, gateway availability and tax treatment depend on the actual offering and checkout.