Refund and Cancellation Policy

Scope and merchant

This policy covers WebMins website kits, downloadable digital products and online subscriptions supplied by Trolly Ecommerce Pvt. Ltd.. Different license types or purchase methods may have different approved eligibility rules. Read the listing, order details and this policy before paying; mandatory consumer and payment-provider rights remain applicable.

Approved eligibility

Subscriptions: request a refund within 7 calendar days of the initial charge if the service does not meet your needs; identify the subscription and reason. Accidental renewals reported within 7 calendar days are eligible where no material paid usage occurred after renewal. Kits and downloads: unused, undownloaded purchases may be cancelled within 7 calendar days; after access/download, a change of mind alone does not create a refund entitlement. Duplicate settled payments, missing paid entitlement, materially defective or misdescribed products and service failures are investigated for correction, replacement or an appropriate full/partial refund. These conditions never restrict a refund or remedy required by Indian or applicable US consumer law or the payment-provider dispute process. Cancellation stops future renewal separately from refunding an existing charge.. These approved rules govern kit and download purchases, monthly and annual subscriptions, renewals, service failures and cancellation-related requests. Digital fulfilment can begin after verified payment, so the status of download access or service activation may be relevant to assessment. Do not assume all digital sales are nonrefundable.

Subscription cancellation and renewal

The selected product/plan, currency, interval, applicable tax and total shown before payment govern the purchase; INR and USD are supported currencies where enabled for the chosen product/gateway. India GST and US sales tax depend on the merchant's applicable obligations and checkout calculation, not currency alone; no universal rate is promised. Automatic recurring billing applies only when explicitly disclosed and authorised, including configured Stripe subscriptions; other purchases may be fixed term. Cancel available recurring subscriptions through the dashboard before renewal or contact support@webmins.com for assistance; period-end cancellation preserves the recorded paid term and stops the next renewal. No separate cancellation fee is charged. Trials apply only where shown with their duration and conversion terms. Plan changes require a displayed/accepted price and effective date; no automatic proration or credit is promised. Failed payment can interrupt access; reactivation requires verified payment. Material price/renewal changes require notice and any consent required by applicable law. Refund eligibility follows the Refund Policy.. Stopping an automatic renewal and receiving a refund for a prior charge are separate actions. Where Stripe period-end cancellation is available, cancellation stops future renewal while access continues to the recorded end of the paid term. Check the dashboard record and confirmation rather than relying on a browser return screen.

Duplicate, failed and unauthorised payments

Report duplicate charges, incomplete transactions, missing entitlement or suspected unauthorised payments using the order and provider reference. Do not repeatedly pay a pending order without checking its status. WebMins verifies provider records before determining whether a charge settled and whether delivery or a refund is appropriate. Contact your payment provider promptly about unauthorised use.

Request procedure and service failures

Send a request to support@webmins.com with your order number, purchase date, product or plan and a concise explanation. For failed downloads or unavailable paid access, include the error and relevant screenshots without credentials. Support may first investigate or restore fulfilment; that does not remove any applicable refund entitlement. Never include full card numbers, CVV, passwords or API keys.

Refund methods, timing and fees

Following approval, WebMins will initiate the refund to the original payment method within 7 calendar days, or sooner where law requires. Bank/provider posting time is additional and outside WebMins control; support will supply the available refund reference. No separate WebMins refund administration fee is charged. For merchant error, duplicate charges or legally required full refunds, non-returned gateway fees are not deducted from the amount owed to the customer. Foreign-exchange differences depend on the issuing bank/provider. No refund completion is promised merely because a request is submitted.. Approval, initiation by the merchant and posting by your bank are distinct events. Currency conversions and provider fees depend on the actual transaction and approved rules. A refund is not complete solely because a request has been submitted. Full refunds can revoke affected downloads, licenses and recurring access; partial refunds depend on the approved resolution.

Disputes and escalation

You may raise a payment dispute under your provider’s procedures and applicable law. Please provide consistent transaction details so duplicate remedies can be reconciled. Grievance procedure: Grievance officer: Chandan Patil, Trolly Ecommerce Pvt. Ltd., Avantinagar, Tisk Usgao, Ponda, Goa, India. Email support@webmins.com with subject Grievance and your account/order reference, prior support reference and requested resolution. Indian consumer complaints are to be acknowledged within 48 hours and redressed within one month as required by applicable e-commerce rules. Privacy requests follow applicable statutory timelines. The same channel accepts US customer escalations; mandatory local remedies remain available.. This policy does not guarantee any payment gateway’s approval or displace mandatory rights.

Related policies

Terms · Privacy · Refunds · Digital delivery · AI usage · Contact

Customers in India and the United States

WebMins serves customers in India and the United States from its Indian operating company. The published business address and support channel apply to both regions; no separate US office is represented. Applicable mandatory consumer and privacy rights remain available regardless of the currency or governing-law clause. Features, gateway availability and tax treatment depend on the actual offering and checkout.